Frequently Asked Questions
If I order a tree print to frame myself, what size frames do you accommodate?
Artwork can be adapted to fit any standard frame size up to 16x20 inches. However, the size of your tree may determine the minimum artwork size. For example, seven generations won’t comfortably fit in an 11x14 layout, and Ring formats require at least a 16x16 size. If you’re unsure of the best size, include your preference in your quote request, or we can discuss it during your consultation.
What if my family is non-traditional or contains divorces/multiple marriages/adoptions/half-siblings, etc.?
Every family is unique, and I'm happy to help you display yours exactly as you wish. Feel free to share what you have in mind in your quote request, or we can discuss it during a consultation. A design adaptation fee may apply for custom layouts that include siblings beyond generation 2 or more complex blended families.
Please note that my "Fill-in-the-Gap" research adheres to standard genealogical records and relationships.
Can I purchase research only, without buying tree artwork?
Yes! You can purchase a family research project without a family tree. Research is billed at $50/hour, typically approved in hourly blocks. Each research block will focus on a defined objective. We can discuss potential research projects in a consultation.
Can I request a background that is different from the standard designs in the gallery?
Yes. In addition to the backgrounds shown in the design gallery, I can source and incorporate other curated background options (such as stock imagery, photographic textures, or client-provided artwork) that align with the overall style of my work.
All backgrounds are selected to support clarity, balance, and consistency within the family tree design. I do not create fully bespoke illustrations from conceptual briefs.
Requests for alternative backgrounds outside the gallery are reviewed on a case-by-case basis and may incur a design adaptation fee. We can discuss your project specifics during your consultation.
What is the process and how long does the process take?
Every family tree project is unique, so timing can vary. Here’s a general idea of how things usually go:
I’ll send a project proposal within 3–5 business days of receiving a quote request or following a consultation.
After you approve the proposal, you’ll submit a $100 deposit.
Once your deposit is received, I’ll schedule your project based on my current bookings.
For projects that don’t require research, I usually share the first draft within 1–2 weeks, depending on complexity.
If more time is needed, I'll keep you updated along the way.
You’ll review PDF proofs and provide feedback until the design feels right to you.
After you approve the final proof, I’ll send an invoice for the remaining balance within 2–3 business days.
Once final payment is received, production begins:
Digital files are typically delivered within 2–4 business days.
Print production usually starts within 4–7 business days.
Framing through my vendor usually takes about two weeks.
Shipping is via USPS, FedEx, or UPS, whichever offers the best rate.
If you're local to Cincinnati, you can also choose to pick up your artwork in person.
All turnaround times are estimates. Exact timing depends on project complexity and my current bookings. I’ll confirm a timeline with you before we begin.
Can I return or cancel my project?
Please review the return and cancellation policy here. Additional details are available on the Terms and Conditions page.
What payment methods do you accept?
Payment can be made via credit card (processed through Stripe), Venmo, PayPal, or electronic funds transfer (EFT).