Frequently Asked Questions

If I order a tree print to frame myself, what size frames do you accommodate?

Designs are set up to fit standard frame sizes: 11x14, 16x16, or 16x20 inches. If you prefer a different size, let me know in your quote request, or we can discuss it during your consultation.

What if my family is non-traditional or contains divorces/multiple marriages/adoptions/half-siblings, etc.?

Every family is unique, and I'm happy to help you display yours exactly as you wish. Feel free to share what you have in mind in your quote request, or we can discuss it during a consultation. Additional fees for custom layouts of blended families may apply, depending on complexity.

Please note that my "Fill-in-the-Gap" research adheres to standard genealogical records and relationships.

Can I purchase research only, without buying tree artwork?

Yes! You can purchase a family research project without a family tree. Research is billed at $50/hour, typically approved in hourly blocks. Each research block will focus on a defined objective. We can discuss potential research projects in a consultation.

Can I request a background that is different from the standard designs in the gallery?

Absolutely! All backgrounds in the design gallery are included in the standard tree design fees. If you'd like something completely unique, I offer two custom background options:

• Shared Design: I’ll create a custom background that meets your vision, which may later be added to our gallery for others to select.

• Exclusive Design: Your background will be created exclusively for you and remain private – it will never be shared with other clients. This premium option ensures your design stays unique to your family and is priced accordingly.

Custom background pricing varies based on complexity. We can discuss your vision and pricing during your consultation.

What is the process and how long does the process take?

Every family tree project is unique, so timing can vary. Here’s a general idea of how things usually go:

• I’ll send a project proposal within 3–5 business days of receiving a quote request or following a consultation.

• After you approve the proposal, you’ll submit a $100 deposit.

• Once your deposit is received, I’ll schedule your project based on my current bookings.

• For projects that don’t require research, I usually share the first draft within 1–2 weeks, depending on complexity.

• If more time is needed, I'll keep you updated along the way.

• You’ll review PDF proofs and provide feedback until the design feels right to you.

• After you approve the final proof, I’ll send an invoice for the remaining balance within 2–3 business days.

• Once final payment is received, production begins:

  • Digital files are typically delivered within 2–4 business days.

  • Print production usually starts within 4–7 business days.

  • Framing through my vendor usually takes about two weeks.

  • Shipping is via USPS, FedEx, or UPS, whichever offers the best rate.

  • If you're local to Cincinnati, you can also choose to pick up your artwork in person.

All turnaround times are estimates. Exact timing depends on project complexity and my current bookings. I’ll confirm a timeline with you before we begin.

Can I return or cancel my project?

Please review the return and cancellation policy here. Additional details are available on the Terms and Conditions page.

What payment methods do you accept?

Payment can be made via credit card (processed through Stripe), Venmo, PayPal, or electronic funds transfer (EFT).