Terms and Conditions

Effective Date: 24 Nov 2024

Contents

  1. Services Offered

  2. Payment Terms

  3. Design Refinement and Approval Policy

  4. Digital and Physical Deliveries

  5. Shipping Guarantee

  6. Cancellation and Refunds

  7. Intellectual Property

  8. Data Protection Compliance

  9. Limitation of Liability

  10. Governing Law

  11. Severability

  12. Modifications to Terms

  13. Contact Information

1) Services Offered

Adams Genealogy Studio provides:

  • Family tree design services: Available as digital-only or digital-and-physical products. Digital family tree products are print-ready PDFs and/or digital formats of the client’s choice. Physical family tree products are large format prints or framed prints.

  • Custom genealogical research services via accessible online databases and/or consulting with expert specialists for regional-specific research. Source citations and record scans included.

    • If no records are found during a research phase, the client will still be billed for hours worked, as outlined in Section 6.

2) Payment Terms

  • A $100 deposit initiates your family tree artwork project.

    • If your project includes research, a $100 deposit initiates each research phase. The fee balance is due after the phase is completed before work continues.

  • Final payment of the pending balance is due within 30 days of Project Approval.

    • Projects with unpaid balances after 30 days may be suspended or canceled.

  • Production and delivery of the final project will begin upon receipt of the final payment. See FAQ for more detailed timeline.

  • Stripe standard credit card, Venmo, and EFT are accepted payment methods.

  • All pricing and fees are in USD currency and do not include tax or shipping. Applicable taxes and shipping fees will be calculated and disclosed during the final invoicing stage.

    • Clients outside the US are responsible for any currency conversion or international transaction fees charged by their financial institutions or payment platforms.

3) Design Refinement and Approval Policy

  • A digital watermarked proof will be shared for review.

  • Your project includes up to five rounds of refinements within the same design format (e.g., Full-Ring to Full-Ring adjustments, Bracket to Bracket adjustments).

    • Changing between formats (e.g., Full Ring to Bracket) incurs a $50 fee and resets the round count back to one.

    • Additional rounds beyond the included 5 are available at $25 per round.

  • Refinement requests must be submitted within 30 days of receiving initial proof.

  • When you approve the final watermarked proof, this will signify the “Project Approval” stage.

  • Upon Project Approval, the final invoice will be sent.

  • See FAQ for more detailed timeline.

4) Digital and Physical Deliveries

  • Digital: Delivered within three business days of final invoice payment. Digital files will be delivered via a secure download link.

  • Physical Prints/Frames: Production begins within five business days of final invoice payment; shipping timelines vary. See FAQ for more detailed timeline.

  • Business days are Monday through Friday, excluding US federal holidays.

5) Shipping Guarantee

  • If reported within 7 days of the expected delivery date, lost or damaged shipments will be replaced at no cost.

    • Replacement for lost or damaged shipments is available only for U.S. customers. For international clients, additional shipping times or fees may apply.

    • Adams Genealogy Studio is not responsible for delays caused by customs or international shipping carriers.

6) Cancellation and Refunds

  • A $100 deposit initiates your custom family tree project and/or research phase.

  • A full deposit refund is available if the project is canceled within 48 hours of payment.

  • After 48 hours, the deposit is non-refundable.

  • If you cancel the project before Project Approval:

    • If your project did not include research, no more fees are due.

    • If your canceled project included research, you must pay for all hours worked beyond the $100 research deposit, regardless of the cancellation. Research fees are $50/hour USD.

  • Due to the custom nature of family tree products, refunds or exchanges are not available after the final product is delivered.

7) Intellectual Property

  • The final family tree design is the intellectual property of Adams Genealogy Studio.

  • Your purchase grants you a single-user, non-transferable license for personal, non-commercial use only.

  • Reproduction, redistribution, or commercial use is prohibited.

  • Additional copies may be purchased directly from Adams Genealogy Studio.

8) Data Protection Compliance

  • We comply with applicable data protection laws, including GDPR and CCPA, as outlined in our Privacy Policy.

9) Limitation of Liability

  • Research is based on available records and may contain inaccuracies.

  • Adams Genealogy Studio is not liable for errors in third-party services or beyond the project's cost.

  • Adams Genealogy Studio is not liable for delays caused by events beyond our reasonable control, including but not limited to natural disasters, supply chain disruptions, or transportation issues.

10) Governing Law

  • These terms are governed by the laws of Ohio, Hamilton County.

11) Severability

  • If any provision of these Terms and Conditions becomes invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12) Modifications to Terms

  • Adams Genealogy Studio reserves the right to modify these terms. Changes will be posted on the Terms and Conditions page of our website.

  • Changes take effect 30 days after posting to our website.

  • Current clients will be notified via email of substantial changes

13) Contact Information

  • If you have any questions, please email wendy@adamsgenealogystudio.com. Responses to inquiries within three business days.

Last Updated: 01 March 2025