Return Policy

Refunds and Exchanges

  • Due to the custom nature of family tree products, refunds or exchanges are not available after the final product is delivered.

Cancellation Policy

  • A $100 deposit initiates your custom family tree project and/or research phase.

  • A full deposit refund is available if the project is canceled within 48 hours of payment.

  • After 48 hours, the deposit is non-refundable.

  • If you cancel the project before Project Approval:

    • If your project did not include research, no more fees are due.

    • If your canceled project included research, you must pay for all hours worked beyond the $100 research deposit, regardless of the cancellation. Research fees are $50/hour USD.

Shipping Guarantee

  • If reported within 7 days of the expected delivery date, lost or damaged shipments will be replaced at no cost.

    • Replacement for lost or damaged shipments is available only for U.S. customers. For international clients, additional shipping times or fees may apply.

    • Adams Genealogy Studio is not responsible for delays caused by customs or international shipping carriers.