Return Policy
Refunds and Exchanges
Due to the custom nature of family tree products, refunds or exchanges are not available after the final product is delivered.
Cancellation Policy
A $100 deposit initiates your custom family tree project and/or research phase.
A full deposit refund is available if the project is canceled within 48 hours of payment.
After 48 hours, the deposit is non-refundable.
If you cancel the project before Project Approval:
If your project did not include research, no more fees are due.
If your canceled project included research, you must pay for all hours worked beyond the $100 research deposit, regardless of the cancellation. Research fees are $50/hour USD.
Shipping Guarantee
If reported within 7 days of the expected delivery date, lost or damaged shipments will be replaced at no cost.
Replacement for lost or damaged shipments is available only for U.S. customers. For international clients, additional shipping times or fees may apply.
Adams Genealogy Studio is not responsible for delays caused by customs or international shipping carriers.