Return Policy

Each family tree I create is made-to-order and customized just for you. Because of the personalized nature of this work, refunds or exchanges are generally not available once a final product is delivered. That said, I believe in clear communication and fair expectations throughout the process.

Please review the details below for information about refunds, cancellations, and shipping issues. If you have questions, don’t hesitate to contact me for more information.

Refunds and Exchanges

• Due to the custom nature of family tree products, refunds or exchanges are not available after the final product is delivered.

Cancellation Policy

Family tree artwork

• A $100 deposit initiates your family tree artwork project.

• A full deposit refund is available if the project is canceled within 48 hours of payment.

• After 48 hours, the deposit is non-refundable.

• If you cancel before Project Approval, no further fees are due.

Research

• All research is prepaid one phase at a time. A full refund is available if you cancel within 48 hours of payment and before work has begun.

• If you cancel after work has begun, you are billed for hours actually worked at $50 per hour, and any unused prepaid balance is refunded within 14 days.

• Records already ordered on your behalf and specialist fees already incurred are not refundable.

• You are never committed beyond the phase you have approved. Choosing not to continue is not a cancellation and carries no fee.

Shipping Guarantee

• If reported within 7 days of the expected delivery date, lost or damaged shipments will be replaced at no cost.

  • Replacement for lost or damaged shipments is available only for U.S. customers. For international clients, additional shipping times or fees may apply.

  • Adams Genealogy Studio is not responsible for delays caused by customs or international shipping carriers.